Delinquent utility accounts occur all too frequently. The most effective tool for collection of delinquent utility accounts is the authority to terminate service.

A large majority of utility companies incorporate in to their service agreements a provision allowing the termination of service for non-payment. Other legal remedies include use of collection agencies and courts to collect the unpaid charges. The question to the utility company is: “how much time, money, man power, and resources are we to allocate towards pursuing bad debt?

The answer to the question is simple: Outsource.

By outsourcing the tasks associated with
the collection of unpaid utility bills, utility companies are fee to allocate staff and resources to processing current issues
and challenges for their large consumer
base.

Utility companies have all realized that
time is of the essence in capturing
payment on delinquent invoices. The
older an account becomes, the lower your chances of recovery. It is critical to take proactive actions once an account
receivable ages sixty to ninety days
past its due date.

The chart left shows the United States Department of Commerce statistics on the
effect of aging of debt. The age of each
account determines their value.

ACI's A/R Management Services includes:

Invoicing - notification by mail anywhere in the USA withintwo (2) business days with payment return envelope;
Pre-Collect - custom tailored programs of mail and telephonic contact made with the consumer in the utilit
company's name;
Customer Service - dispute resolution available via our call center;
Collection - for severely aged accounts in need of collection services;
Skip Tracing - location of skipped consumers;
Sustain effective collections workload management;
Enable effective collections management by maximizing the value of collections effort by targeting the right
accounts at the right time;
Generate root cause analysis collections reports that lead to improving business processes;
Provide dynamic analytical reporting for cash forecasting, collector workload management, and cash collections
performance.

For utility providers where real property is involved, ACI lawyers can file all necessary proceedings to record liens and/or UCC-1 flings where necessary.

For the hundreds of thousands of records reflecting a lost, absent, or skipped consumer, ACI’s shouse investigators, armed with the latest state of the art data systems, are able to quickly locate the liable consumer. On receipt of an account, ACI has the resources to locate any consumer by use of the following:

National skip trace and tax payer address locating – for debtors who may have relocated or moved out of the jurisdiction
Bank account locating
Asset locating
U.C.C. records
Secretary of State records
Real Estate and Property records
Credit score database
Institutional and credit information sharing
National Court Records
DMV Records

FEATURES

Full range of commercial collection services:
ACI can effectively handle consumer collection accounts of any size, in any stage of delinquency (from a few days to many months) anywhere in the United States.

Expert collection account handling:
ACI has been servicing our business clients with exemplary results for over 25 years.

Dynamic Internet Client Access:
Clients are able to obtain prompt and real time information of a single collection account or comprehensive reports on all of your accounts through a fully secure, password protected web site. Access to status and statistical information is available 7 days a week, 365 days per year.