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elimination of manual labor expended makes this program incredibly economical and effective.
ACI’s Pre-Collect System Key Benefits -
 Maximized Recovery Rates
Highly Cost Effective
Minimize Expenses
No Cost Support Staff
Custom Tailored to Complement your In-House Collection Policies
Basic Pre-Collection Program 1:
ACI’s Basic Pre-Collect 1 Program consists of a single notice or series of notices that are specifically designed to
obtain a response from the patient in a timely manner. Clients select the frequency and the intervals in which
notices are mailed to the patient.
Notices received by the consumer provide instructions to remit payment. Payment on balances due can be directed to the client or captured by ACI as desired.
ACI’s on-line data system keeps clients informed at all times. Simply log-in to your account and download or print a variety of account reports itemizing detailed statistics on mail returns, patients that have paid, and/or customer disputes. This real time data alerts you to accounts that may become write-offs.
ACI’s Basic Pre-Collect Program provides clients with enormous flexibility, efficiency, and is costs 50% less than attempting to do same in-house. ACI delivers exactly what you would expect in a professional pre-collection service.
Pre-Collection Program II:
ACI’s Pre-Collect 2 Program adds an automated messaging component that has proven to be effective in conjunction with a notice series. By adding ACI’s Automated Smart Voice Messaging, we are able to enhance the effort through
this contact mechanism. An automated and scripted telephone message can be delivered to the consumer before or after a mailing notice with instructions to either pay the amount due or contact your offices directly. Clients are free
to customize the level of automation they desire and are able adjust the program whereby return calls may be
directed to ACI’s call center for payment processing or, alternatively, calls may be directed back to your own offices.
Detailed accounting reports from this program are available on-line and in real time. ACI’s accounting reports provide you with the most current statistical analysis of your inventory identifying the number of contacts made, promises to pay, payments received, and non-responsive or dispute categories.
Pre-Collection Program III
ACI’s Pre-Collect 3 Program is a premier package designed for the client requiring total automation of voluminous inventory. This program consists of a predetermined notice series, followed by automated voice messaging (where a substantial portion of the inventory is brought current or paid), and, finally, followed by the addition of a phone call to the patient from a ‘live’ certified collector. Remember, all calls are made in the client’s name thereby eliminating any notion of agency involvement.
ACI’s Pre-Collect 3 Program is unmatched by any Revenue Management Service provider. Clients are free to customize this program for those desirous of maintaining close contact with an expansive patient or consumer base. Calls can be tailored for simple quality care or customer service follow-up calls, re-scheduling of appointments, prescription re-ordering or bill pay services.
A live voice from ACI’s call center to the consumer or patient is conducted on a pre-written script tailored to accommodate the needs of any client. Conversations with patients are documented in a note file for easy client viewing on-line thereby giving you the most up-to-date status of any account.
In addition to ACI’s accounting reports providing the most current statistical analysis of your inventory, reports in this program also include all electronic notes, patient responses, returned mail notifications, and no contact or incorrect telephone number notification.
Build your Pre-Collect Program.
With ACI’s industry proven Pre-Collect Programs, you can completely customize the level of automation you desire to best serve your inventory. Each and all Pre-Collect Programs are scaleable by adding or deleting any module or notices to suit the specific needs of your company. Whether you seek one (1) automated voice messaging campaign plus one (1) mailed notice or a combination of notices and a live agent call, ACI’s Pre-Collect Services ensure your invoices get paid timely and without burden to your staff attending current issues.
Medical << Pre collect service
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