Every practitioner dreads having a dissatisfied patient who refuses to pay the balance of his or her account or
demands that his payment is reimbursed.

There is a NEW alternative.

Solution: Make an early detection of a problem patient and send the account to ACI!

With over 25 years of experience, ACI has been providing services to ADA Members for years. ACI works closely with
their dentists on a case by case basis. ACI does not alienate the patient from their doctor but, rather, attempts to
find an immediate and equitable settlement arrangement of their delinquent account.

“In my view, a dentist should never forgive an outstanding balance or reimburse a patient who is dissatisfied with
treatment. It has been my experience that when dentists take this position, patients view it as an admission of
wrongdoing, and thus an invitation to a potential claim.” Source: Benjamin F. Mulligan, D.M.D., J.D., ADA Legal Advisor,
HDS Publication 6/98

ACI will not only collect on your problem accounts but also offers a full service electronic billing division. Benefits on
claims due from multiple payers can electronically billed quickly. Each practitioner can customize billing requirements to
suit the needs of their own practice. Software and support with complete set-up, testing and training available. ACI’s
user friendly products deliver a warning when entered data is perceived as invalid.

Efficient billing of your claims is just the first round. ACI’s quality team of experts will quickly credit your patient’s
account in accordance with the EOB’s submitted by any insurance provider and promptly and effectively pursue either
a secondary provider or pursue the collection of any unpaid balances or patient owed deductibles. This automated
procedure requires no further involvement of your staff thereby allowing them to treat more patients and generate
even more claims with the utmost efficiency.

ACI also provides each client on-line access to their accounts, compatible with any office PC, for easy review of your
accounts including status and payments.

Clients are free to transmit new accounts, leave detailed messages on specific accounts, download status reports, or
simply audit your inventory, all from your own office PC at your convenience. ACI makes it easy!

By incorporating the ACI’s “Automated Procedure”, a dental practitioner can now be more time efficient with limited staff,
reduce operational costs, and focus all attention on marketing and building an efficient practice.

ACI’s custom data system does all the work for you with seamless integration to ensure the maximum performance
of time management and costs associated with hourly labor previously paid for functions which are now automated.
Ask your colleagues what they think of ACI’s services. Thereafter, contact us to discuss how we may design a system
of operation that best works for you!

Professional account receivables (A/R) management is:
Efficiency + Reduced Costs = Higher Profits.

For additional information on how to customize your billing & collection procedures please contact your local customer
support representative or call us at 800-658-8919 or by E-mail at
info@acicollects.com