ACI’s Call Center - as your business grows, your customer base increases proportionally. Maintaining close customer relationships is the success to any business. With ACI’s Call Center Services, you can quickly and efficiently reach all of your customers without the expense of making a single phone call or employing any of the staff routinely hired to maintain such customer contact.

The ACI Call Center is designed to place calls to your customers in “your business name.” 

Reach hundreds or thousands of your customers without the expense of a single employee on your payroll. 

Follow up calls are made at intervals you select and are important to maintaining close customer relationships.

Maintain current information on your customers.

Calls can be scripted for “Quality Care” follow up, “Appointment Scheduling”, “Request for Contact”, “Re-Order” follow up, “Reminders” or “Request for Payment” follow up. 

Custom Tailor Calls to Your Customers for:

Quality Care:

Call your customers to follow up on the receipt of merchandise sold and delivered. Obtain customer feed back on the quality of services rendered. 

Re-Ordering:

Call your customers to obtain re-orders of merchandise or appointment scheduling.

Payment Follow Up and Pre-Collect Services:

Calls to company customers are made from ACI’s call center. Calls are made in the business name and in pre- written scripts or messages custom tailored to each business. Reach hundreds or thousands of customers instantly. Calls can be made on even or odd days, weekly, bi-weekly, or monthly.

ACI offers multiple variations of Pre-Collect Services.

E-Calls–ACI’s data system and computer generated electronic voice will call the company customers in the
business name or with reference to the Bankruptcy court order. As an ACI Trustee client, you are able to choose
the script or the message you want delivered to the customer. Adjust the delivery of each message with either
male or female voices. This automated Pre-Collect feature is designed to eliminate labor costs associated to A/R’s
with less than 90 days of age. For example, to compliment the efficiency of your business, you can design a
female voice for invoices less than 30 days (soft approach) and escalate the urgency of attention to payment with
male voices over the next 60 days (firmer approach).

Live Calls – With ACI’s Call Center, calls are made to company customers in the business name or with reference
to the Bankruptcy court order. Reach hundreds of customers without a single employee on your payroll. You
select the frequency of the calls to be made and the message to be delivered. This feature is especially
complementary for the healthcare industry, governments, and large utilities companies and designed for clients in
voluminous billings. Calls can be made with a more personal interaction where necessary to obtain payment
and/or re-scheduling of appointments.

With ACI’s Call Center, clients large or small can achieve the efficiency and appearance of a company as large as Microsoft. Stay close to your customers and enjoy repeat business.

ACI’s Call Center Services are indisputably the most economical methods to maintaining constant and close customer relationships. By employing the most technologically advanced systems, ACI guarantees the most efficient means available to managing large portfolios of customer base inventory.

In medium to large size companies, you would have 50 employees added to your payroll, 50 telephones, 50 telephone numbers, 50 desks for your employees to work, and related labor and benefits costs. ACI’s Call Center Services are indisputably more cost efficient.

For additional information on how to put 10, 25, 50, 100 or more personnel resources at your disposal without hiring a single employee, please contact your local ACI representative or call us at 1-800-658-8919.